TERMS & CONDITIONS
SMOKING POLICY:
Please note that our facilities are NO SMOKING.
IT IS STRICTLY FORBIDDEN TO SMOKE IN THE HOUSE EVEN WITH THE WINDOWS OPEN OR LOOKING OUT OF THE WINDOW.
The house is equipped with smoke and CO detectors.
PENALTIES WILL BE ADOPTED IN THE EVENT OF A VIOLATION OF THE NO SMOKING CONDUCT. (from €50 to €200)
Arrival (Check-in)
It will check-in is possible from 14.00 (GMT+1) to 24.00 (GMT+1), unless otherwise agreed. We recommend that you communicate the time of arrival at the facility well in advance, especially if this falls outside the normal reception hours.
Departure (Check out)
The apartments must be vacated by 10.00 (GMT+1).
Documents required at the time of booking
The customer must provide, by national provision, a document suitable for certifying his identity, both this identity card o passport for all occupants, otherwise the operator must refuse hospitality (art .109 read PS as amended by art.7 point 2 of Law 203/95). The manager will present, also to each arriving customer, a declaration form of general information that these must fill in and sign (PS Law as amended: by article 7 n.4 of Law 203/95 ).
Minimum age to rent an apartment: 18 years
Deposit
For our accommodations we do not require a deposit, in good faith. We therefore recommend maximum respect for all equipment and above all respect for the staff.
Even if we do not ask for a deposit, any damage/theft will be reported to the competent authorities.
Waiver
The customer who renounces the booked stay, or leaves the Structure before the agreed term, is obliged to pay compensation of the damage suffered, paying, in the absence of a deposit or otherwise agreed, the price of the agreed service for three_cc781905- 5cde-3194-bb3b-136bad5cf58d_days. If the booked stay has a duration of less than three days, the charge, in case of no-show, will correspond to the total price for the services reserved for the first night.
Failure of the Structure
If the customer shows up within the aforementioned term and does not find the booked room available, he has the right to have another accommodation of the same category or, failing that, in a higher category service. The difference of the eventual higher price is charged to the Structure.
If upon arrival the customer finds that the location, the equipment and the characteristics of the establishment do not correspond to those promised o indicated with illustrations or writings, he has the right to leave the Structure and to be compensated .
Internet access and amenities
HILL.CO offers the possibility of connecting to the Internet and Netflix free of charge to all its guests, who can use them freely through their own devices within the entire structure.
All of our apartments come ready to go with all the essentials for your stay.